Frequently Asked Questions

Most home aquariums benefit from professional maintenance every 2 to 4 weeks, while larger or heavily stocked tanks may need weekly attention. Regular servicing keeps water parameters stable, prevents algae build-up, and protects fish health. Duckaroo offers flexible schedules — one-off cleans, fortnightly, or monthly maintenance plans — tailored to your tank size, stocking level, and filtration setup. We'll recommend the ideal frequency after assessing your aquarium.

A standard Duckaroo service includes a partial water change, gravel or substrate vacuuming, algae removal from glass and decorations, filter inspection and cleaning, water parameter testing (ammonia, nitrite, nitrate, pH), and a general health check of your fish and plants. We also top up dechlorinated water and dose any necessary water conditioners. Every visit finishes with a quick summary of your tank's condition and any recommendations.

Pricing depends on your tank size, its current condition, and how often you'd like it serviced. One-off deep cleans are priced differently from ongoing maintenance contracts, which attract better rates. Duckaroo offers competitive, transparent pricing with no hidden fees. The best way to get an accurate figure is to request a free, no-obligation quote — just tell us your tank size and location and we'll provide a personalised price.

Yes. Duckaroo offers complete aquarium setup services, taking you from a bare tank to a fully functioning, beautiful aquarium. This includes tank placement, equipment installation (filter, heater, lighting), substrate and hardscape design, aquascaping and planting, and guidance through the all-important nitrogen cycling process so your tank is ready for fish. We can design freshwater, planted, or display tanks to suit your space and style.

It's not essential, but it can be helpful for your first visit so we can discuss your goals and any concerns. For ongoing maintenance, many of our regular customers provide access and we service the tank while they're at work or out. We're fully professional, careful in your home or business, and always leave the area clean and tidy. Arrangements can be made to suit your schedule and preferences.

Absolutely. Our technicians are experienced in identifying common aquarium fish diseases such as white spot (ich), fin rot, fungal infections, and parasites. During a service we assess fish behaviour and symptoms, test water quality (a frequent cause of illness), and recommend appropriate treatment. You can also browse our detailed Aquarium Disease Guide for symptoms and treatments, and we stock quality medications and water treatments to help your fish recover.

Yes, Duckaroo services outdoor ponds in addition to indoor fish tanks. Our pond services include cleaning, debris and sludge removal, pump and filter maintenance, water quality testing, algae control, and general health checks for pond fish such as goldfish and koi. Whether it's a small backyard feature or a large ornamental pond, we help keep the water clear and the ecosystem healthy year-round.

We work with a wide range of setups including freshwater community tanks, planted and aquascaped aquariums, coldwater goldfish tanks, and larger display aquariums. Our team is experienced with tropical fish, livebearers, cichlids, bettas, and live aquatic plants. Whether you have a small desktop tank or a large feature aquarium, Duckaroo has the expertise and equipment to keep it thriving.

Booking is easy. Head to our Service page and fill out the quick enquiry form with your name, contact details, location, and a short description of your tank or pond — you can even attach a photo. We'll get back to you promptly with a quote and available times. You can also reach us through our Contact page. There's no obligation, and we're happy to answer any questions before you book.